Terms of service

Terms of Service

These Terms of Service (“Terms”) govern the use of the CreateFR website and the purchase of products from CreateFR. By placing an order with us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About CreateFR

CreateFR supplies fire-retardant curtains, tracks, blinds, and soft furnishings, primarily to commercial clients including hotels, care homes, schools, and hospitality venues.

Many of our products are made to measure and manufactured to order based on customer-supplied specifications.

2. Orders & Contract Formation

A contract between you and CreateFR is formed when:

  • Your order is accepted by us, and

  • Full payment has been received, and

  • Order specifications have been confirmed

CreateFR reserves the right to refuse or cancel any order prior to production, including where specifications are unclear, incomplete, or incorrect.

Once production has commenced, orders cannot be cancelled or amended.

3. Pricing & Payment

All prices are shown in GBP (£) and are exclusive of VAT unless stated otherwise.

Payment must be made in full before production begins. We reserve the right to suspend or delay an order until payment has cleared.

Prices may be updated at any time, but confirmed orders will not be affected by subsequent price changes.

4. Specifications, Measurements & Customer Responsibility

Customers are responsible for ensuring all measurements, dimensions, and specifications provided are accurate.

CreateFR is not liable for errors arising from incorrect information supplied by the customer unless a paid measuring service has been arranged through us.

If you’re unsure, ask first. Fabric is less forgiving than drywall.

5. Bespoke & Made-to-Measure Products

All made-to-measure items are classified as bespoke goods.

These items:

  • Are manufactured to customer specification

  • Are excluded from standard cancellation and refund rights

  • Cannot be returned unless faulty or not in accordance with the confirmed order

Further details are outlined in our Refund & Returns Policy.

6. Delivery & Lead Times

Delivery times provided are estimates only.

CreateFR is not responsible for delays caused by suppliers, couriers, or events outside our reasonable control. Our Shipping & Delivery Policy forms part of these Terms.

Risk in the goods passes to the customer upon delivery.

7. Inspection & Claims

All goods must be inspected on delivery.

Any issues relating to damage, faults, or incorrect supply must be reported:

  • Within 48 hours for transit damage

  • Within 7 days for manufacturing faults

Claims submitted outside these timeframes may not be accepted.

8. Fire Retardancy & Compliance

CreateFR supplies products designed to meet relevant UK fire-retardancy standards where specified.

It is the customer’s responsibility to:

  • Confirm suitability for the intended application

  • Ensure compliance with local building control, fire officers, or insurers

Certification can be provided upon request where applicable.

9. Limitation of Liability

To the fullest extent permitted by law:

  • CreateFR’s liability is limited to the value of the goods supplied

  • We are not liable for indirect, consequential, or economic losses

  • We are not responsible for loss of profit, business interruption, or project delays

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

10. Installation & Third Parties

Unless expressly stated in writing, CreateFR does not provide installation services.

Where third-party installers are recommended or engaged, CreateFR accepts no responsibility for their workmanship, conduct, or performance.

11. Intellectual Property

All content on the CreateFR website, including text, imagery, branding, and documentation, remains the property of CreateFR and may not be reproduced without permission.

12. Force Majeure

CreateFR shall not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to supplier failure, material shortages, strikes, or acts of God.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions regarding these Terms, please contact:

📧 hello@createfr.co.uk