Terms of service

Last updated: 01/09/2026

These Terms of Service ("Terms") govern the use of the CreateFR website (createfr.co.uk) and the supply of goods and services by CreateFR. By placing an order with us, requesting a quotation, or opening a trade account, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or place an order.

CreateFR supplies primarily to business customers. These Terms are written for business-to-business transactions. If you are purchasing as a consumer, nothing in these Terms affects your statutory rights (see Section 18).

1. About CreateFR

CreateFR is a trading name of ESSENN GROUP Ltd, registered in England and Wales under company number 16372496 with its registered office at The Old Fire Station, 2 Salt Lane, Salisbury, SP1 1DU VAT number 502422837.

We supply inherently fire-retardant curtains, contract fabrics, tracks, blinds and associated soft furnishings, primarily to commercial clients including hotels, care homes, healthcare facilities, schools and hospitality venues.

The majority of our products are made to measure and manufactured to order based on specifications supplied by the customer.

2. Definitions

• "Order" — a request to purchase goods, whether placed through our website, by email, or by acceptance of a written quotation.
• "Order Value" — the total value of an Order excluding VAT and delivery charges.
• "Order Acknowledgement" — our written confirmation that we have accepted your Order and confirmed its specification.
• "Bespoke Goods" — any goods manufactured, cut, or made up to a customer's specification, including all made-to-measure curtains, blinds and cut-length fabric.
• "Credit Account" — a trade account under which we have agreed in writing to supply goods on deferred payment terms.
• "Working Day" — Monday to Friday excluding bank holidays in England and Wales.

3. Quotations

Quotations are valid for 30 days from the date of issue unless otherwise stated.

Quotations are based on the information supplied to us at the time. Where we have not carried out a site survey, quotations are subject to survey and may be revised if measurements, access, or site conditions differ from those described.

Quotations do not constitute an offer capable of acceptance. An Order placed against a quotation is subject to acceptance under Section 4.

4. Orders and Contract Formation

A binding contract between you and CreateFR is formed when we issue an Order Acknowledgement. Website order confirmations generated automatically at checkout acknowledge receipt of your Order but do not constitute acceptance.

We reserve the right to refuse or cancel any Order prior to production, including where:

• specifications are unclear, incomplete, or appear incorrect;
• the fabric or product is discontinued or unavailable from the manufacturer;
• a pricing or listing error has occurred on the website;
• payment has not cleared or credit has not been approved.

Where we cancel an Order under this Section, any sums already paid will be refunded in full.

You are responsible for checking the Order Acknowledgement. Any discrepancy must be notified to us within one Working Day of receipt. Production will proceed on the basis of the Order Acknowledgement unless a correction is received within this period.

5. Pricing

All prices are shown in pounds sterling (£) and are exclusive of VAT unless stated otherwise. VAT will be added at the prevailing rate.

Prices exclude delivery unless stated. Delivery charges are set out in our Shipping & Delivery Policy and confirmed at checkout or on the quotation.

Prices may be updated at any time. Orders that have been acknowledged will not be affected by subsequent price changes.

In the event of an obvious pricing error on the website, we are not obliged to supply goods at the incorrect price and will contact you before proceeding.

6. Payment Terms

6.1 Orders with an Order Value of £10,000 or less

Payment must be made in full at the time of ordering. Production will not commence until cleared funds have been received.

Website orders are paid at checkout. Orders placed by quotation will be invoiced on a pro-forma basis and payment is due before production.

6.2 Orders with an Order Value exceeding £10,000

For Orders exceeding £10,000, deferred payment terms may be available at our discretion.

Unless we agree otherwise in writing, approved terms are:

• 50% deposit payable on Order Acknowledgement, before production commences;
• Balance payable within 14 Days of the date of invoice, which will be raised on dispatch or on notification that the goods are ready.

For large, multi-phase, or extended-programme projects we may require stage payments tied to production milestones, which will be set out in the quotation or Order Acknowledgement.

Where credit is not applied for, not approved, or is withdrawn, Orders over £10,000 will be supplied on the same basis as Section 6.1 (payment in full before production) or on such deposit and pre-dispatch terms as we specify in writing.

6.3 Credit Accounts

Credit Accounts are opened at our sole discretion following a written application. We may carry out credit reference checks and request trade references. We may set a credit limit and may reduce, suspend, or withdraw credit facilities at any time without liability.

Credit terms apply only to the account holder named on the application and may not be transferred or used by any associated company without our written agreement.

6.4 Late payment

If any invoice is not paid by its due date, we may:

• charge interest on the overdue amount at 8% per annum above the Bank of England base rate, accruing daily from the due date until payment, together with fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998;
• suspend production, dispatch, or delivery of any other Order on the same account until all overdue sums are paid;
• withdraw credit facilities and require payment in full in advance for all future Orders.

All sums due on an account become immediately payable if you become insolvent, enter administration or liquidation, or make any arrangement with creditors.

6.5 Method of payment

We accept payment by bank transfer and by the card methods offered at checkout. Payment by cheque is not accepted. Payment is not deemed received until cleared funds are in our account.

You may not withhold or set off any payment against sums you claim are owed to you by us.

7. Retention of Title

Ownership of goods does not pass to you until we have received payment in full, in cleared funds, for those goods and for any other sums then due on your account.

Until ownership passes, you must:

• store the goods separately and identifiably as our property;
• not remove, alter, or obscure any identifying mark or label;
• keep the goods insured for their full price against all risks;
• allow us, on reasonable notice, to enter any premises where the goods are stored to inspect or recover them if payment is overdue or you become insolvent.

You may install or resell the goods in the ordinary course of your business before ownership passes, but the proceeds of any such resale are held on trust for us to the extent of the sums outstanding. Where goods have been installed and cannot practicably be recovered, our right to recover the price remains unaffected.

Risk in the goods passes to you on delivery (Section 12), regardless of when ownership passes.

8. Specifications, Measurements and Customer Responsibility

You are responsible for ensuring that all measurements, dimensions, fabric selections, heading types, fullness, lining choices and other specifications supplied to us are complete and accurate.

We manufacture strictly to the specification set out in the Order Acknowledgement. We are not liable for goods that do not fit or suit the intended application where this results from incorrect or incomplete information supplied by you, unless a paid measuring or survey service has been arranged through us in writing.

Our Measuring Guide is provided to assist you but does not transfer responsibility for measurement to us.

Where you are unsure of any aspect of a specification, please contact us before ordering. We are happy to check measurements and advise on fullness, drop and heading suitability, but any advice given without a site survey is provided on the basis of the information you supply.

9. Bespoke and Made-to-Measure Goods

All made-to-measure curtains, blinds, cut-length fabric and any goods manufactured to your specification are Bespoke Goods.

Bespoke Goods:

• are manufactured to your specification and cannot be resold;
• are excluded from any right of cancellation once production has commenced;
• cannot be returned or refunded except where they are faulty or do not conform to the Order Acknowledgement.

Cancellation before production. If you cancel an Order before production has commenced, we may charge you for any costs already incurred, including fabric ordered from or cut by the manufacturer, which is typically non-returnable. Where we are able to cancel without cost, any sums paid will be refunded in full.

Cancellation after production has commenced. Orders cannot be cancelled or amended once production has commenced. The full Order Value remains payable.

Further details are set out in our Refund & Returns Policy, which forms part of these Terms.

10. Fabric Characteristics and Manufacturing Tolerances

Textiles are natural or manufactured materials subject to inherent variation. By placing an Order you acknowledge and accept that:

• Colour and batch variation. Colour may vary between production batches and dye lots. We cannot guarantee an exact match to a sample, a previous order, or the image shown on screen. Where an exact match across multiple items is critical, please tell us at the time of ordering so that all items can be cut from the same batch where possible. Repeat or top-up orders may not match earlier deliveries.
• Screen representation. Colours displayed on the website are indicative only and will vary between devices and screens. We strongly recommend ordering a sample before placing an Order.
• Making tolerances. Finished width and drop are subject to a manufacturing tolerance of ±1 cm. Finished dimensions within this tolerance conform to the Order.
• Shrinkage. Fabrics may exhibit residual shrinkage of up to 3–5%, and atmospheric shrinkage or relaxation due to temperature and humidity. Allowance is made in manufacture where the fabric specification requires it, but we cannot accept claims arising from movement after delivery or installation.
• Pattern repeat and matching. Patterned fabrics are matched across widths within the same curtain. Pattern placement relative to the hem or heading may vary between curtains unless specifically instructed. Pattern matching across separate windows or orders cannot be guaranteed.
• Fabric characteristics. Slubs, weave irregularities, and variations in texture are natural characteristics of many contract fabrics and are not defects.
• Fading. All fabrics will fade over time with exposure to light. We recommend lining, and accept no liability for fading after delivery.
• Manufacturer discontinuation. If a fabric is discontinued or unavailable after Order Acknowledgement, we will offer the closest available alternative or a full refund of any sums paid for that item.

11. Samples

Samples are supplied free of charge within the UK and are intended to indicate colour, texture and weight only. Sample size, cut position and dye lot may differ from the fabric supplied against an Order. Samples do not form part of any contract of sale and are supplied without any warranty as to match.

12. Delivery and Lead Times

Lead times quoted on the website, in quotations, or in Order Acknowledgements are estimates only and run from the later of Order Acknowledgement, receipt of cleared funds or deposit, and confirmation of specification. Time of delivery is not of the essence.

We are not liable for delays caused by manufacturers, fabric suppliers, couriers, or events outside our reasonable control, and delay does not entitle you to cancel an Order or to any compensation.

Our Shipping & Delivery Policy forms part of these Terms and sets out charges, delivery areas and any restrictions.

You must ensure that someone is available to accept delivery at the address given, that access is suitable, and that site conditions allow safe delivery. Where delivery fails because of matters within your control — including site not ready, no one available to sign, incorrect address, or refused delivery — we may charge for redelivery and for storage at a reasonable rate.

If you ask us to hold goods after they are ready, or fail to accept delivery within 10 Working Days of notification that they are ready, we may invoice the balance in full, and may charge storage from that date.

Risk in the goods passes to you on delivery to the address specified in the Order, or on collection.

13. Inspection and Claims

You must inspect all goods on delivery and before installation.

Claims must be notified to us in writing, with photographs where practicable:

• Transit damage or shortage — within 48 hours of delivery. Where packaging is visibly damaged, please note this on the courier's delivery record at the time of delivery.
• Manufacturing faults or non-conformity with the Order Acknowledgement — within 7 Working Days of delivery.
• Latent defects not reasonably discoverable on inspection — within a reasonable time of discovery, and in any event within 6 months of delivery.

Claims notified outside these timeframes may not be accepted. Goods that have been installed, cut, altered, cleaned, or otherwise dealt with after a defect was or should reasonably have been discovered are deemed accepted.

Where a claim is accepted, we will at our option repair, remake, or replace the affected goods, or refund the price paid for them. This is your sole remedy in respect of defective goods, subject to Section 17.

You must give us a reasonable opportunity to inspect the goods, and if requested return them to us at our cost.

14. Fire Retardancy and Compliance

CreateFR supplies only fabrics that are inherently fire retardant — that is, the flame-retardant performance is a property of the fibre or its composition rather than an applied chemical treatment. We do not supply chemically treated fabrics unless expressly agreed in writing.

Our fabrics are supplied to meet the fire performance standards stated on the relevant product page or specification sheet, typically BS 5867-2:2008 Type B or Type C for curtains and drapes, and/or such other standards as are stated for the product.

Fire performance certification is issued by the fabric manufacturer on the basis of independent testing of the fabric as manufactured. We will supply copies of manufacturer certificates on request where available. Certification relates to the fabric and not to any particular installation.

It is your responsibility to:

• confirm that the stated fire performance is suitable and sufficient for the intended application and premises;
• satisfy the requirements of your local building control, fire and rescue authority, insurer, and any applicable fire risk assessment;
• ensure that goods are cleaned and maintained in accordance with the care instructions supplied. Continued fire performance of inherently FR fabrics is not dependent on treatment, but improper cleaning, contamination, or the addition of untreated linings, trims or other components may affect the overall fire performance of the installed assembly.

CreateFR does not carry out fire risk assessments and does not warrant that any product is suitable for any particular premises or regulatory requirement beyond the stated standard.

15. Installation and Third Parties

Unless expressly agreed in writing, CreateFR supplies goods only and does not provide measuring, fitting, or installation services.

Where installation, measuring, or other services are agreed in writing, they will be subject to a separate specification and, where applicable, separate terms.

Where we recommend, introduce, or engage third-party installers or surveyors, we accept no responsibility for their workmanship, conduct, timing, or performance unless we have expressly agreed in writing to be responsible for that work.

16. Intellectual Property

All content on the CreateFR website — including text, imagery, product photography, specification documents, branding, and downloadable resources — is owned by or licensed to CreateFR and may not be reproduced, distributed, or used for commercial purposes without our written permission.

Fabric designs, product names, and manufacturer imagery remain the property of the respective fabric manufacturers and are used with permission.

17. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be limited or excluded by law.

Subject to the above, and to the fullest extent permitted by law:

• our total liability arising under or in connection with any Order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the price paid for the goods giving rise to the claim;
• we are not liable for any indirect or consequential loss, loss of profit, loss of business or contract, loss of revenue, business interruption, project delay, liquidated damages payable by you to any third party, or costs of removal and reinstallation;
• we are not liable for any loss arising from incorrect or incomplete specifications supplied by you, from your failure to inspect goods, or from installation, cleaning, or use of goods otherwise than in accordance with our instructions;
• all warranties, conditions, and terms implied by statute or common law (including sections 13 to 15 of the Sale of Goods Act 1979) are excluded, except as expressly set out in these Terms.

18. Consumers

Our website and services are intended for business customers. If you are purchasing as a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), then:

• Sections 6.4, 6.5 (set-off), 13 (time limits) and 17 apply only to the extent permitted by the Consumer Rights Act 2015, and nothing in these Terms affects your statutory rights;
• Bespoke Goods are exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 because they are made to your specification or clearly personalised;
• prices displayed exclusive of VAT will have VAT added at checkout, and the total price including VAT will be shown before you confirm your order.

19. Force Majeure

We are not liable for any failure or delay in performing our obligations where this results from events beyond our reasonable control, including but not limited to manufacturer or supplier failure, fabric or material shortages, discontinuation, courier failure, strikes or industrial action, epidemic, fire, flood, severe weather, governmental action, or failure of utilities or telecommunications.

Where such an event continues for more than 60 days, either party may cancel the affected Order by written notice, and we will refund any sums paid for goods not delivered, less any costs we have unavoidably incurred.

20. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

21. General

Entire agreement. These Terms, together with the Order Acknowledgement, our Refund & Returns Policy, Shipping & Delivery Policy and Privacy Policy, constitute the entire agreement between you and CreateFR in relation to any Order and supersede all prior discussions, representations, and correspondence. Any terms and conditions contained in your purchase order or other documentation are excluded unless we have expressly accepted them in writing.

Variation. No variation of these Terms or of any Order is effective unless agreed by us in writing. We may update these Terms from time to time; the version in force at the date of Order Acknowledgement applies to that Order.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

Waiver. No failure or delay by us in exercising any right is a waiver of that right.

Assignment. You may not assign or transfer any Order or your rights under these Terms without our written consent. We may subcontract manufacture and delivery.

Third party rights. No person other than you and CreateFR has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Notices. Notices must be in writing and sent by email to the addresses set out in Section 23 or, in our case, to the email address on your account.

22. Governing Law and Jurisdiction

These Terms and any Order are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under or in connection with these Terms or any Order shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact

For questions regarding these Terms, credit applications, or any Order, please contact:

CreateFR, a Trading Name of ESSENN GROUP Ltd The Old Fire Station, 2 Salt Lane, Salisbury SP1 1DU Company no. 16372496 · VAT no. 502422837 📧 hello@createfr.co.uk 📞 01722 466541