Shipping policy

Shipping & Delivery Policy

At CreateFR, most products are manufactured to order and delivered directly from our approved UK suppliers. This allows us to offer a wide range of compliant, made-to-measure products while keeping lead times and costs sensible.

Delivery Areas

We currently deliver to mainland UK addresses.

If your project is located offshore, overseas, or in a restricted-access location, please contact us prior to ordering so we can confirm feasibility and costs.

Lead Times

All delivery times shown are estimates, not guarantees.

Typical lead times are as follows:

  • Made-to-measure curtains & soft furnishings:
    Approximately 10-25 Working Days from order confirmation. 

  • Tracks, poles & accessories:
    Approximately 5–10 working days

Lead times may vary depending on fabric availability, specification, supplier schedules, and seasonal demand. Where a specific deadline is critical, speak to us before placing your order.

Production begins once:

  • Full payment has been received, and

  • All specifications and measurements have been confirmed

Delivery Method

Orders are delivered via trusted third-party couriers or specialist carriers, depending on the size and nature of the goods.

Some larger items may be delivered on a pallet or via kerbside delivery. This will be advised where applicable.

Please note:

  • Deliveries are typically weekdays only

  • Time-specific or timed deliveries cannot be guaranteed unless agreed in writing in advance

Access & Delivery Conditions

It is the customer’s responsibility to ensure:

  • The delivery address is accurate and complete

  • Suitable access is available for the size and weight of the goods

  • Someone is available to receive the delivery where required

Failed deliveries, aborted deliveries, or redelivery costs caused by access issues or incorrect information may be recharged.

Inspection on Delivery

All goods should be inspected on arrival.

If there is visible damage to packaging, this should be noted with the courier at the time of delivery. Any issues must be reported to CreateFR within 48 hours of receipt, supported by photographs where possible.

Claims raised outside this timeframe may not be accepted.

Delays & Unforeseen Events

While we work hard to keep things moving, CreateFR cannot be held responsible for delays caused by factors outside our control, including but not limited to:

  • Supplier delays

  • Courier disruption

  • Force majeure events

  • Material shortages

We will, however, keep you informed and do what we reasonably can to minimise disruption.

Installation

Unless expressly stated, delivery does not include installation.

If installation has been arranged separately through CreateFR or a third party, this will be detailed in your quotation or order confirmation.